If you have any questions about your order, do not hesitate to contact us at any time.
If you are interested in information about any of the offered products, we will be happy to try to help you and advise you on your product of choice.
Also, do not hesitate to contact us if you have not found a product or if the product is listed as "On request".
We will try to provide you with such goods from an alternative supplier.
Please write to our email or use the "quick contact" forms on the e-shop website (available also on product pages):
Email us anytime, during weekdays you will receive a reply usually within a few hours, we will try to reply even on the weekend.
You can call us, however email or text message is preferred:
+420 721 882 652 - Monday - Friday from 09:00 to 15:00
We recommend communication by e-mail, we can easily find your request, whether it is the status of the order or a question about the goods, and process it more efficiently and quickly.
ADRESS AND INVOICING DETAILS
535 01 Prelouc
IC 648 95 700
I am a VAT registered. Details written at MU Prelouc registry.
The address can also be used for sending complaints and returns. Please always pack the goods carefully and send them to the address above. Shipments to pickup points and cash on delivery cannot be accepted.
our bank account number:
2700566856/2010 Fio banka
for incoming EUR payments:
Please provide the invoice/order number with your payment, this number is provided by email after you make the order.